The cancellation of an individual class that is part of a purchased enrollment package would fall under our “Makeup Policy,” which is detailed below. When “Introductory” classes or scheduled, one-off “drop-in” classes are not paid for in advance, we just ask that you communicate your intended cancellation with us at your earliest convenience.
Registration for a set of classes within a session commitment (either full or partial) is final and non-refundable. Refunds are not provided for any reason, including but not limited to changes in schedule, personal reasons, or other commitments. If this cancellation occurs within the first two weeks of the session, a credit will be applied to your account. In other, exceptional cases, at ROAMFurther’s discretion, consideration for class credit or alternative arrangements may be made for genuine, unavoidable circumstances. However, this is not guaranteed.
Please contact ROAMFurther by email, call, or text to coordinate the scheduling of any eligible makeups you have, so that we can confirm availability and staffing for the date/time of interest.
If a student misses a class that has been paid for in advance, a makeup class will be made available to them. That makeup class can be rescheduled during any eligible class-time (for the program the student is enrolled) within the session that the makeup has been incurred. The general exception to this rule is any class missed within the last two weeks of a session; those can be honored as eligible makeups in the next session, but do not act as a credit towards next-session enrollment. Any other exceptions for makeups being carried over into a subsequent session will be made at ROAMFurther’s discretion. We encourage scheduling your available makeup(s) with us at your soonest convenience to avoid the potential loss of that makeup class.
If a student misses a camp day that has been paid for in advance, the student will be eligible to attend another ROAMFurther camp offering. The camp makeup will be equivalent in duration to the original payment, e.g. a half-day of camp missed can be used to attend another half-day of camp, etc.
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